Frequently Asked Questions (FAQ)

Your Guide to Seamless Travel Planning with SkySurf.Travel

  • 1. What is SkySurf.Travel?

    SkySurf.Travel is your go-to travel platform, meticulously crafted to streamline the process of planning and booking flights. Our platform offers two key features:

    Main Booking Hub:
    The primary site facilitates the seamless booking of affordable one-way, roundtrip, or multicity flight tickets. Explore a plethora of options tailored to your travel preferences.

    Ultimate Thrifty Multicity Trip Generator:
    Elevate your travel experience with the SkySurf.Travel Ultimate Thrifty Multicity Trip Generator. Whether you possess flexible travel dates or have a specific itinerary in mind, this innovative tool employs advanced algorithms to pinpoint the most economical flight routes. Learn more about the art of cost-effective multicity travel in this FAQ section by navigating to the "Multicity Trip Generator" section.

    Partnered with Skyscanner for Competitive Prices:
    SkySurf.Travel is proud to be partnered with Skyscanner, a trusted name in the travel industry. This collaboration ensures access to the best and most competitive flight prices, enhancing your overall booking experience.

  • 2. Where does the flight data come from?

    At SkySurf.Travel, we've partnered with Skyscanner to bring you the most comprehensive and competitive flight data. All the flight information and prices you see on our platform are provided by Skyscanner. When you decide to book a flight, you'll seamlessly be redirected to the agent site through Skyscanner for a direct booking experience.

    Rest assured, our collaboration with Skyscanner ensures that you have access to reliable and up-to-date information to make informed travel decisions.

  • 3. What if I need to get a refund, ask questions about my flight, or need to change or cancel my flight?

    If you find yourself in a situation where you need a refund, have inquiries about your flight, or need to make changes or cancel your booking, worry not! Simply reach out to the agent site from where you initially booked your flight. They are equipped to assist you with all your needs and ensure a smooth resolution to any concerns you may have. Your satisfaction and convenience are our top priorities.

  • 4. What if I need assistance with booking my flight tickets?

    We've got you covered! For real-time assistance, click on the chat icon located at the bottom right of this site. Our live chat support is ready to guide you through the booking process. In case no one is available, feel free to leave a message, or alternatively, reach out to us using the contact form located in the footer of the site. Rest assured, our friendly and professional staff is committed to responding to your inquiries promptly, aiming to get back to you within 24 hours. Your smooth booking experience is our priority!

  • 5. What are the "anywhere" and "anytime" options on the site?

    For the adventurous and flexible travelers out there, our "anywhere" and "anytime" options are tailor-made for you! Here's how they work:

    Anywhere Option:
    Clicking on the "anywhere" link allows you to explore the cheapest flight prices listed from lowest to highest, regardless of the destination. It's perfect for those who crave a bit of spontaneity and want to discover the most budget-friendly options available.

    Anytime Option:
    Similarly, the "anytime" link lets you peruse the lowest flight prices sorted from lowest to highest, irrespective of the specific date. This option is ideal for those with flexible travel schedules, allowing you to pinpoint the most cost-effective options whenever you're ready to jet off.

    And if you want to combine the best of both worlds, you can also choose the "anywhere" option while specifying a departure and/or return date to uncover the lowest prices to anywhere on a particular date. It's all about giving you the freedom to find the best deals tailored to your travel preferences!

  • 6. What is the BookIt List?

    Consider the BookIt List as your personalized shopping cart for flights. It's your go-to tool, especially handy when you're exploring round-trip or multicity flights. Sometimes, opting for one-way flights can be a more cost-effective strategy compared to traditional round-trip or multicity itineraries. With the BookIt List, you have the flexibility to save and organize your chosen flights, allowing you to weigh your options before making the final booking. Feel free to add or remove flights as you fine-tune your travel plans to perfection. It's your key to a tailored and budget-friendly booking experience!

  • 7. Why do the prices listed on SkySurf.Travel sometimes differ from the prices on the agent’s booking site?

    When you're on the hunt for deals spanning the entire month or exploring options from anywhere at any time, keep in mind that the prices displayed are cached and not live. The last updated timestamp below the flight details indicates when the information was last refreshed.

    To ensure you have the most accurate and up-to-date pricing information, it's recommended to double-check the agent's site before making your final booking. This way, you can be confident that you're getting the latest and most precise flight prices for your travel plans. Happy travels!

  • 8. Why does the multicity option on SkySurf.Travel only display one field for the departure city and dates? Shouldn’t there be more fields?

    The apparent simplicity of the multicity section is intentional—it's designed for a streamlined user experience. Despite featuring just one field for the departure city and dates, this section allows you to effortlessly add multiple flights to your BookIt List. For a more in-depth understanding of how to make the most of this feature, check out our blog entry: How to Travel by Plane to 17 Cities in Europe for under $500 in One Trip.

    For those seeking intricate multicity itineraries, we recommend exploring The Ultimate Thrifty Multicity Trip Generator tool. This specialized feature is equipped with advanced algorithms tailored for multicity adventures, providing various options to customize your itinerary and maximize cost savings. It's your gateway to creating a multicity journey that aligns perfectly with your preferences and budget.

  • 9. What kind of information do I get in the SkySurf.Travel newsletter?

    By simply entering your closest departure city, preferred currency, and email address, you'll unlock a treasure trove of super low-cost deals delivered directly to your inbox. These deals span a variety of destinations around the world, ensuring you stay in the loop with the latest and most enticing travel opportunities. Our newsletter is your key to discovering affordable and exciting adventures waiting to be explored.

  • 10. How do I submit my SkySurf.Travel travel photos to SkySurf.Travel’s Instagram?

    Submitting your travel photos is a breeze! You have a couple of options:

    Hashtag it:
    Simply tag your Instagram photos with the hashtag #SkySurfTravel. This way, your adventures become a part of our vibrant community.

    Contact us:
    If you prefer a more direct approach, reach out to us on the SkySurf.Travel site. We'd be thrilled to post your incredible travel moments on our Instagram and share the joy with our community.

    Whether you choose the hashtag route or decide to connect with us directly, we're excited to showcase your travel stories on SkySurf.Travel's Instagram!

  • 11. Does SkySurf.Travel provide hotels/BnBs and/or ground transportation?

    Currently, SkySurf.Travel focuses on flights, but stay tuned! We're actively working on expanding our offerings to include hotels/BnBs and ground transportation. To be the first to know about any new features and updates, make sure to sign up for our newsletter. Exciting additions to enhance your travel experience are on the horizon!

  • 12. Is it safe to book through SkySurf.Travel?

    Absolutely! Your safety and security are our top priorities. All traffic on SkySurf.Travel is redirected to Skyscanner, a trusted online flight aggregator known for its reliability. Skyscanner then further redirects you to the agent site for direct booking. Rest assured that your booking experience is backed by reputable services, ensuring a secure and trustworthy transaction.

  • 13. How long do my flights stay in the BookIt List?

    Your BookIt List flights are there for your convenience but have a time limit. They expire within 48 hours, giving you up to two days to decide if you want to book all your selected flights or make any adjustments to your travel plans. It's our way of providing flexibility while ensuring you have ample time to finalize your booking decisions.

  • 14. When searching for roundtrip flights, what is the “2 one-way tickets” option?

    Choosing the "2 one-way tickets" option means you want to book two separate one-way flights—one to reach your destination and another for the return journey. You can conveniently add both these flights to your BookIt List. Opting for two one-way tickets might sometimes be a more cost-effective strategy, as booking flights from different airlines can offer potential savings. It's a flexible choice for those seeking budget-friendly travel arrangements.

  • 15. Do I need to pay a fee for checked-in or carry-on luggage?

    It depends. The fees for checked-in or carry-on luggage vary and are determined by each individual airline. Upon visiting the agent site for booking your flight, it's crucial to review the specific baggage policy of the chosen airline. Policies differ, with some airlines offering a complimentary carry-on or checked-in bag, while others, particularly budget airlines, may charge a fee for both carry-on and checked-in luggage. Familiarizing yourself with the baggage policies ensures you have a clear understanding of any potential fees associated with your chosen airline.