Frequently Asked Questions (FAQ)
Your Guide to Seamless Travel Planning with SkySurf.Travel
- 1. What is SkySurf.Travel?
SkySurf.Travel is your go-to travel platform, meticulously crafted to streamline the process of planning and booking flights. Our platform offers two key features:
Main Booking Hub:
The primary site facilitates the seamless booking of affordable one-way, roundtrip, or multicity flight tickets. Explore a plethora of options tailored to your travel preferences.Ultimate Thrifty Multicity Trip Generator:
Elevate your travel experience with the SkySurf.Travel Ultimate Thrifty Multicity Trip Generator. Whether you possess flexible travel dates or have a specific itinerary in mind, this innovative tool employs advanced algorithms to pinpoint the most economical flight routes. Learn more about the art of cost-effective multicity travel in this FAQ section by navigating to the "Multicity Trip Generator" section.Partnered with Skyscanner for Competitive Prices:
SkySurf.Travel is proud to be partnered with Skyscanner, a trusted name in the travel industry. This collaboration ensures access to the best and most competitive flight prices, enhancing your overall booking experience. - 2. Where does the flight data come from?
At SkySurf.Travel, we've partnered with Skyscanner to bring you the most comprehensive and competitive flight data. All the flight information and prices you see on our platform are provided by Skyscanner. When you decide to book a flight, you'll seamlessly be redirected to the agent site through Skyscanner for a direct booking experience.
Rest assured, our collaboration with Skyscanner ensures that you have access to reliable and up-to-date information to make informed travel decisions. - 3. What if I need to get a refund, ask questions about my flight, or need to change or cancel my flight?
If you find yourself in a situation where you need a refund, have inquiries about your flight, or need to make changes or cancel your booking, worry not! Simply reach out to the agent site from where you initially booked your flight. They are equipped to assist you with all your needs and ensure a smooth resolution to any concerns you may have. Your satisfaction and convenience are our top priorities.
- 4. What if I need assistance with booking my flight tickets?
We've got you covered! For real-time assistance, click on the chat icon located at the bottom right of this site. Our live chat support is ready to guide you through the booking process. In case no one is available, feel free to leave a message, or alternatively, reach out to us using the contact form located in the footer of the site. Rest assured, our friendly and professional staff is committed to responding to your inquiries promptly, aiming to get back to you within 24 hours. Your smooth booking experience is our priority!
- 5. What are the "anywhere" and "anytime" options on the site?
For the adventurous and flexible travelers out there, our "anywhere" and "anytime" options are tailor-made for you! Here's how they work:
Anywhere Option:
Clicking on the "anywhere" link allows you to explore the cheapest flight prices listed from lowest to highest, regardless of the destination. It's perfect for those who crave a bit of spontaneity and want to discover the most budget-friendly options available.
Anytime Option:
Similarly, the "anytime" link lets you peruse the lowest flight prices sorted from lowest to highest, irrespective of the specific date. This option is ideal for those with flexible travel schedules, allowing you to pinpoint the most cost-effective options whenever you're ready to jet off.
And if you want to combine the best of both worlds, you can also choose the "anywhere" option while specifying a departure and/or return date to uncover the lowest prices to anywhere on a particular date. It's all about giving you the freedom to find the best deals tailored to your travel preferences! - 6. What is the BookIt List?
Consider the BookIt List as your personalized shopping cart for flights. It's your go-to tool, especially handy when you're exploring round-trip or multicity flights. Sometimes, opting for one-way flights can be a more cost-effective strategy compared to traditional round-trip or multicity itineraries. With the BookIt List, you have the flexibility to save and organize your chosen flights, allowing you to weigh your options before making the final booking. Feel free to add or remove flights as you fine-tune your travel plans to perfection. It's your key to a tailored and budget-friendly booking experience!
- 7. Why do the prices listed on SkySurf.Travel sometimes differ from the prices on the agent’s booking site?
When you're on the hunt for deals spanning the entire month or exploring options from anywhere at any time, keep in mind that the prices displayed are cached and not live. The last updated timestamp below the flight details indicates when the information was last refreshed.
To ensure you have the most accurate and up-to-date pricing information, it's recommended to double-check the agent's site before making your final booking. This way, you can be confident that you're getting the latest and most precise flight prices for your travel plans. Happy travels! - 8. Why does the multicity option on SkySurf.Travel only display one field for the departure city and dates? Shouldn’t there be more fields?
The apparent simplicity of the multicity section is intentional—it's designed for a streamlined user experience. Despite featuring just one field for the departure city and dates, this section allows you to effortlessly add multiple flights to your BookIt List. For a more in-depth understanding of how to make the most of this feature, check out our blog entry: How to Travel by Plane to 17 Cities in Europe for under $500 in One Trip.
For those seeking intricate multicity itineraries, we recommend exploring The Ultimate Thrifty Multicity Trip Generator tool. This specialized feature is equipped with advanced algorithms tailored for multicity adventures, providing various options to customize your itinerary and maximize cost savings. It's your gateway to creating a multicity journey that aligns perfectly with your preferences and budget. - 9. What kind of information do I get in the SkySurf.Travel newsletter?
By simply entering your closest departure city, preferred currency, and email address, you'll unlock a treasure trove of super low-cost deals delivered directly to your inbox. These deals span a variety of destinations around the world, ensuring you stay in the loop with the latest and most enticing travel opportunities. Our newsletter is your key to discovering affordable and exciting adventures waiting to be explored.
- 10. How do I submit my SkySurf.Travel travel photos to SkySurf.Travel’s Instagram?
Submitting your travel photos is a breeze! You have a couple of options:
Hashtag it:
Simply tag your Instagram photos with the hashtag #SkySurfTravel. This way, your adventures become a part of our vibrant community.
Contact us:
If you prefer a more direct approach, reach out to us on the SkySurf.Travel site. We'd be thrilled to post your incredible travel moments on our Instagram and share the joy with our community.
Whether you choose the hashtag route or decide to connect with us directly, we're excited to showcase your travel stories on SkySurf.Travel's Instagram! - 11. Does SkySurf.Travel provide hotels/BnBs and/or ground transportation?
At SkySurf.Travel, we currently specialize in providing comprehensive solutions for flights, car rentals, and hotel accommodations. However, we are continuously striving to enhance our services to better meet your travel needs. Our team is actively exploring options to include BnBs and various ground transportation modes in our offerings.
We encourage you to stay updated with our latest developments by subscribing to our newsletter. By doing so, you'll be the first to know about any exciting updates and new features we introduce to elevate your travel experience. - 12. Is it safe to book through SkySurf.Travel?
Absolutely! Your safety and security are our top priorities. All traffic on SkySurf.Travel is redirected to Skyscanner, a trusted online flight aggregator known for its reliability. Skyscanner then further redirects you to the agent site for direct booking. Rest assured that your booking experience is backed by reputable services, ensuring a secure and trustworthy transaction.
- 13. How long do my flights stay in the BookIt List?
Your BookIt List flights are there for your convenience but have a time limit. They expire within 48 hours, giving you up to two days to decide if you want to book all your selected flights or make any adjustments to your travel plans. It's our way of providing flexibility while ensuring you have ample time to finalize your booking decisions.
- 14. When searching for roundtrip flights, what is the “2 one-way tickets” option?
Choosing the "2 one-way tickets" option means you want to book two separate one-way flights—one to reach your destination and another for the return journey. You can conveniently add both these flights to your BookIt List. Opting for two one-way tickets might sometimes be a more cost-effective strategy, as booking flights from different airlines can offer potential savings. It's a flexible choice for those seeking budget-friendly travel arrangements.
- 15. Do I need to pay a fee for checked-in or carry-on luggage?
It depends. The fees for checked-in or carry-on luggage vary and are determined by each individual airline. Upon visiting the agent site for booking your flight, it's crucial to review the specific baggage policy of the chosen airline. Policies differ, with some airlines offering a complimentary carry-on or checked-in bag, while others, particularly budget airlines, may charge a fee for both carry-on and checked-in luggage. Familiarizing yourself with the baggage policies ensures you have a clear understanding of any potential fees associated with your chosen airline.
- 1. What is The Ultimate Thrifty Trip Generator Tool?
The Ultimate Thrifty Trip Generator Tool is a powerful resource designed to help you discover the most budget-friendly flight routes to multiple cities. It comprises two sections:
Custom Trip Generator:
This section allows you to craft a personalized itinerary by specifying the destinations you want to visit. Simply input your desired locations, and the tool will generate the cheapest possible multicity flight route tailored to your preferences.
Autogenerate Section:
In this section, you have the option to simplify the process. Choose a country or continent, and the tool will autogenerate the most economical multicity flight itinerary for you. It's a quick and efficient way to explore budget-friendly travel options to various destinations. - 2. What are the Custom Trip Generator features?
The Custom Trip Generator offers four distinct options to cater to your travel preferences:
Equally Dispersed Days in Each City:
This feature ensures an even distribution of days in each city, finding the cheapest route based on your trip's start and end dates.
Optimal Dates for Each City:
If flexibility is your preference, this option allows you to input your start and end dates, and our system will discover the most economical route, with varying nights to optimize cost savings.
Number of Nights in Each City:
Specify the desired number of nights for each destination, and our system will identify the most budget-friendly route tailored to your preferences.
Custom Order and Dates for Each City:
Similar to traditional multicity flight options, input the dates and exact order of your destinations for a customized itinerary. Use this option to assess potential savings compared to the other three mentioned above.
You can input your destinations in any order (except for the "Custom Order and Dates for Each City" option), and the generator will find the cheapest route. To maximize savings, uncheck the "Direct" option for flights with connections. This tool accommodates 2-5 destinations. After clicking the "Build my Multi-city Adventure!" button, please allow up to half a minute for the system to process—your patience will be rewarded with potential cost savings! - 3. What are the Autogenerate features?
The Autogenerate tool currently supports six destinations: Brazil, China, Europe, India, Southeast Asia, and the United States of America. Here's how it works:
1. Choose Your Departure City, Travel Dates, and Number of Destinations:
Enter your departure city, travel dates, destination, and the number of destinations you want to explore (anywhere from 1-7 destinations).
2. Click "Build my Multi-city Adventure!":
Once you've provided your preferences, click on the "Build my Multi-city Adventure!" button.
3. Automatic Destination Selection:The Autogenerate tool will automatically select destinations for you, building the cheapest possible multicity itinerary based on your input.
4. Optimize Savings:
For an even more cost-effective itinerary, consider unchecking the "Direct Flights Only" option to explore flights with connections. This can potentially maximize your savings.
For a real-life example of how the Autogenerate tool can craft a budget-friendly adventure, check out this blog entry detailing a multicity trip to 9 destinations in Europe, all with direct flights from New York City, at a total base price cost of $643. Keep in mind that baggage fees may apply. - 4. How do I book all my multicity flights?
When it comes to booking your multicity flights, you have two options:
Booking All Flights at Once:
If you're ready to book your entire multicity itinerary, click on the “Continue Booking All Flights” button. This will open a new tab on our partner website Skyscanner, where you can seamlessly book all your selected flights in one go. Note that if you're booking 6 or 7 flights, there will be two buttons: “Continue Booking Itinerary #1” and “Continue Booking Itinerary #2” since Skyscanner allows up to 5 flight bookings at a time.
Booking Each Flight Individually:
The recommended option is to book each flight individually. This allows you to select the precise departure times, tailor baggage options to your needs for each flight, and often results in a more cost-effective approach. This method may take more time, but it provides the flexibility to choose the best options for each leg of your journey. It's worth noting that Option #1 might not always include the absolute cheapest flights listed in the results.
Remember to visit all agent booking sites before making any purchases, as flight prices can change at any moment due to the dynamic nature of fluctuating prices. Patience in this process can lead to more significant savings. - 5. One or more of my flights doesn't match with the agent's booking price? Why is that?
If you notice a discrepancy in the prices of one or more of your flights, here's the explanation:
Nature of Estimated Prices:
The results you see are estimated lowest prices found within the last 15 days. These serve as a reference point.
Check Last Updated Timestamp:
Be sure to review the last cache date, labeled as "Last updated," in the flight detail results. This timestamp indicates when the prices were last refreshed.
Click for Latest Prices:
For the most up-to-date prices and flight details, click on the "Continue Booking Itinerary" or "Choose Departure Time" buttons. This step is crucial due to the dynamic and rapidly fluctuating nature of flight prices.
Fluctuating Flight Prices:
Flight prices can change rapidly, and the estimated prices are accurate in most cases or may vary by a few dollars. However, on rare occasions, the actual price might be slightly higher than listed in the results. In such cases, you have the option to remove or change that particular destination to align with your budget.
Stay informed by checking the latest prices and details before finalizing your booking, ensuring that you secure the best and most accurate deals for your multicity itinerary. - 6. What if there’s a destination or two I’m not satisfied with that was autogenerated?
No worries at all! We've got you covered. If there's a destination or two in your autogenerated itinerary that doesn't quite fit your preferences, simply look for the "Exclude from my multicity itinerary" link for each flight leg in the results. Click on this link for any airport you wish to exclude, and our system will promptly adjust and curate the perfect multicity itinerary tailored to your liking. It's all about giving you the flexibility to create the ideal travel experience!
- 7. Why does it take a long time, at times, to fetch results from The Multicity Trip Generator Tool?
The Multicity Trip Generator Tool may take some time to display results based on the complexity of your itinerary. Here's why:
Number of Flights Impact Load Time:
The more flights you include in your itinerary, the longer it takes to fetch results. This is because the tool needs to gather flight data from various data points provided by Skyscanner to ensure you get the latest and best prices.
Fetching Data for Accuracy:
The tool fetches data meticulously to ensure accuracy and provide you with the most competitive prices for your multicity journey.
Loading Time Estimates:
Typically, it shouldn't take more than 30 seconds to load results. In worst-case scenarios, especially for extensive itineraries, it might take up to a minute.
Your patience during this process is greatly appreciated and, in return, rewards you with the prospect of low-cost, budget-friendly travel to multiple cities. Your ultimate adventure is just a short wait away! - 8. What if I want to book more than 5 flights for my custom multicity itinerary?
If you're looking to create a custom multicity itinerary with more than 5 destinations, we've made some considerations:
Limit to 5 Destinations:
Due to the nature of increasing load time as more flights are added, we've capped the limit to 5 destinations for a smoother user experience.
Creative Solution:
However, you can still achieve your desired itinerary. Uncheck the "round trip" option, and enter your "final destination" after your 5th destination. Then, open a new tab of the Multicity Trip Generator Tool to continue where you left off. Uncheck the "round trip" button, and enter your "final destination" to seamlessly extend your multicity itinerary.
This creative solution allows you to navigate around the limit and tailor your custom multicity adventure to your preferences. Happy booking!
- 1. What is the SkySurf.Travel AI Travel Concierge?
The SkySurf.Travel AI Travel Concierge, affectionately known as Stewart, is your dedicated virtual travel companion designed to assist you every step of the way in planning your next adventure. Whether you're envisioning a relaxing beach getaway or an exhilarating skiing excursion in the Alps, Stewart is here to curate the ideal itinerary tailored to your preferences.
With Stewart by your side, you can effortlessly inquire about exciting activities, uncover the best flight deals for specific dates or seasons, and seamlessly arrange accommodations and car rentals. Stewart streamlines the planning process by providing comprehensive booking links for flights, hotels, and car rentals, ensuring a hassle-free and enjoyable travel experience from start to finish. - 2. What AI Technology Powers the AI Travel Concierge?
At present, our AI Travel Concierge operates on OpenAI's powerful GPT-3.5 engine, enabling it to deliver personalized travel assistance. As part of our commitment to innovation, we are actively preparing to transition to the advanced GPT-4 model. This upgrade is contingent upon thorough beta testing to ensure seamless integration and enhanced capabilities for our users. Stay informed about the latest updates by signing up for our newsletter, where we share exclusive insights and announcements regarding AI advancements and other exciting developments!